Olivia
Virtual Assistant
I’m Olivia, your premier AI-powered assistant from OptiKore. I’m here to make your workday smoother by handling tasks in real time. Whether it’s delivering instant agent assist to your contact center teams, helping improve CSAT and quality scores, or managing your projects end-to-end—I’ve got you covered.
Need a project plan built? A process map designed? Or a quick follow-up scheduled and sent? Just ask me. I take action on your requests the moment you need them, so your team can stay focused on what matters most.
With me, you’re not just getting support—you’re unlocking a smarter, faster way to work.
Project Management
Data Analyst/Reporting
Agent Assist and More
Olivia brings intelligence and efficiency to project management by automating and streamlining critical tasks. From building detailed project plans and creating process maps, to scheduling follow-ups and sending real-time reminders, she ensures that projects stay on track without the manual effort. Olivia can coordinate tasks across teams, track progress against milestones, and deliver updates instantly, reducing delays and miscommunication. By acting as a centralized project coordinator, she provides clarity, structure, and accountability—empowering teams to focus on strategy and execution while she handles the operational details.
Olivia leverages advanced AI to analyze vast amounts of big data, identifying patterns and insights that might otherwise go unnoticed. By processing information in real time, she delivers dynamic reports and interactive dashboards that keep decision-makers informed with up-to-the-minute accuracy. This continuous flow of actionable intelligence not only streamlines operations but also empowers teams to anticipate challenges, optimize processes, and improve overall efficiencies across the organization.
Olivia empowers contact center agents with real-time assistance, giving them instant access to the right answers, workflows, and next best actions during live customer interactions. By guiding agents in the moment, she reduces handle time, minimizes errors, and enhances training and development through every call. The result is a measurable boost in CSAT scores, improved agent confidence, and a consistent, high-quality customer experience. Beyond service excellence, Olivia drives instant ROI realization by accelerating resolution times, reducing escalations, and maximizing the value of every customer engagemen